Guides and answers, in one place.
Start with the checks below for activation, orders and connected devices. If you still need help, contact support with your package, device and a description of what happened.
Account Help
Your subscription code activates the package on your device. Your staff PIN signs you into the till. If access fails, tell support which step is affected; do not send your PIN or access keys.
Order Help
Check the order reference and the correct Kitchen or Bar & Coffee screen. On mobile, check receipt history for queued orders and restore the connection before retrying.
Setup Guides
Activate your package first. For cloud features, use the venue’s supplied credentials on the relevant devices. Configure the Mobile access key for menu uploads and the Shared Cloud key for orders.
FAQs
Mobile menu editing starts with Standalone Till. Mobile order-taking needs Till + Monitors + Mobile. Recording a card sale does not charge a card; use your separate payment terminal.
Troubleshooting
Keep the desktop host running and check internet access for cloud orders. Confirm that devices use the same venue’s setup and that the selected desktop mode includes monitors.
Hardware Help
Printing is available in Standalone Till or through Admin → Software Only Options. Tick receipt printing and save; automatic kitchen/bar tickets can be enabled separately. Confirm printer and computer compatibility with us before purchase. For monitor packages, check that each connected screen shows the intended station.
App Help
Hold an unfinished order and resume it later. Check unavailable products before checkout, and confirm payment on your separate card terminal before recording a card sale.
Report an Issue (Till)
Include the desktop app version, macOS or Windows version, selected mode and steps that reproduce the issue. Share an order reference or a screenshot with customer details hidden where possible.
Report an Issue (Mobile App)
Use the in-app support form or contact support. Include your phone or tablet model, operating system and whether the issue concerns activation, menu uploads or queued orders.