Support for your till, your team and your setup.

If something isn't working the way it should, or you just need a hand setting up, here's how to reach us.

Phone, email and social.

07864 809355

Monday to Friday, 09:00–17:30

07756 989017

For urgent issues outside of work hours call us .

We reply within 48 hours on working days.

We reply within 48 hours on working days.

Facebook & TikTok: RTJ Checkout

Instagram: @rtjcheckout — reply within 48 hours.

Read getting-started guidance and checks for common setup issues.

Self-service

Help with subscription activation, staff PIN access and package permissions.

Help tracing an order reference or a mobile order waiting to sync.

Connect the desktop and mobile app to the same venue’s cloud setup.

Check your selected mode, connection and preparation screens.

Confirm computer, receipt printer and display compatibility before setup.

Help with held orders, menu changes, receipts and availability.

Send the app version, desktop mode and steps that caused the problem.

Use in-app support and include your device and any queued-order details.

Contacting us about an order or hardware issue? Have these ready and we'll be able to help faster: